Privacy Policy & Terms of Service

1. Information We Collect

CartKeeper collects information necessary to provide our WhatsApp cart recovery services:

• Store information from your Shopify account
• Customer cart data and purchase history
• WhatsApp messaging data for cart recovery purposes
• Usage analytics and performance metrics

2. How We Use Your Information

We use the collected information to:

• Provide and improve our cart recovery services
• Send automated WhatsApp messages to recover abandoned carts
• Generate analytics and insights about cart recovery performance
• Provide customer support and technical assistance
• Comply with legal obligations

3. Data Security

We implement industry-standard security measures to protect your data. All data is encrypted in transit and at rest. We regularly update our security practices to ensure the highest level of protection for your information.

4. Data Sharing

We do not sell your data. We may share information with:

• WhatsApp/Meta for message delivery purposes
• Shopify as required for app functionality
• Service providers who assist in our operations (under strict confidentiality)
• Legal authorities when required by law

5. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of certain data processing activities
• Export your data

6. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience, analyze usage patterns, and provide personalized services. You can control cookie preferences through your browser settings.

7. Contact Us

For privacy-related questions or to exercise your rights, please contact us at menachem@cartkeeper.co

1. Acceptance of Terms

By installing and using CartKeeper, you agree to these Terms of Service. If you do not agree, please do not use our services.

2. Service Description

CartKeeper provides automated WhatsApp-based cart recovery services for Shopify stores. Our AI-powered system helps recover abandoned carts and increase sales through personalized messaging.

3. User Responsibilities

As a user, you agree to:

• Provide accurate and complete information
• Comply with WhatsApp's Terms of Service and Business Policy
• Not use the service for spam or unsolicited messages
• Obtain necessary consent from customers for WhatsApp communications
• Comply with applicable data protection laws (GDPR, CCPA, etc.)

4. Payment Terms

Subscription fees are billed according to your chosen plan. All fees are non-refundable except as required by law. We reserve the right to change pricing with 30 days' notice.

5. Acceptable Use

You may not use CartKeeper to:

• Send spam or unsolicited messages
• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious content
• Attempt to gain unauthorized access to our systems

6. Service Availability

We strive for 99.9% uptime but cannot guarantee uninterrupted service. We are not liable for service interruptions due to maintenance, technical issues, or factors beyond our control.

7. Termination

We reserve the right to suspend or terminate your account for violations of these terms. You may cancel your subscription at any time through your account settings.

8. Limitation of Liability

CartKeeper is provided "as is" without warranties. We are not liable for indirect, incidental, or consequential damages arising from your use of the service.

9. Intellectual Property

All rights, title, and interest in CartKeeper remain our property. You are granted a limited license to use the service according to these terms.

10. Changes to Terms

We may update these terms from time to time. Continued use of the service after changes constitutes acceptance of the new terms.

11. Governing Law

These terms are governed by the laws of the jurisdiction in which CartKeeper operates, without regard to conflict of law principles.

12. Contact Information

For questions about these Terms of Service, please contact us at menachem@cartkeeper.co